The CSS Organisational Development(OD), Communications and Engagement team’s “Outstanding work” is featured on the national Civility Saves Lives website.
Congratulations to Gemma French, Head of OD, Tanya Williams OD Practitioner and Rachel Naughton, CSS Communications and Engagement Lead for your dedication to improving staff experience and reducing incivility across CSS and the wider Trust.
A whopping 2,500 people across CSS have attended the CSS Civility course, with the course being rated as 4.5/5 stars.
Their work has been replicated and recognised across the Trust, including the Children’s Hospital and North Manchester.
CSS resources featured on Civility Saves Lives website
What Is Civility Saves Lives?
A Movement Backed by Research and Built by Healthcare Professionals
Civility Saves Lives is a national clinician-led initiative that raises awareness of the profound impact that behaviour, including rudeness has on performance, wellbeing, and patient safety within a healthcare setting.
Our message is simple: how we treat each other at work matters. Even small acts of incivility can reduce diagnostic accuracy, worsen outcomes, and drive staff away. But respectful, compassionate communication creates safer, more effective teams.
✅ Evidence-based
✅ NHS-aligned
✅ Delivered by our experienced team with national reach
A collection of toolkits and resources that help with the question; what to do about civility/incivility
For more information about civility, contact Tanya.Williams@mft.nhs.uk or Gemma.French@mft.nhs.uk
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